Clinical Medical Student Informal Grievance Procedure for Departments
CHM Clinical Medical Student Informal Grievance Procedure for Departments
Departments must include a reference to grievance procedures (Medical Student Rights and Responsibilities or MSRR) in their bylaws.
Department Grievance Procedures must be on file in the CHM dean’s office, the Office of the Ombudsman, and the Academic Council. (If all the clinical departments adopt the informal administrative procedure below, then one set of procedures can be filed with the Office of the Ombudsman, Academic Council, and CHM dean’s office.)
Pre-clinical (year 1 and 2) students are students of the medical college and not of the departments and must follow formal college grievance procedures as provided in the
MSRR.
Informal Department Administrative Procedure for Clinical Students in Block III
Informal department administrative procedures should proceed expeditiously.
Clinical (year 3 and 4) student meets with the department’s community clerkship director/instructor. Dispute is resolved. No further action is required.
If the issue is not resolved, then the matter is referred to the department lead clerkship director. Dispute is resolved. No further action is required.
If the issue remains unresolved, then the clinical student meets with the department chair. (The department chair may hold a department administrative (e.g., executive committee) meeting with the student to seek resolution. This would not be a formal hearing but is part of the informal administrative process.)
Formal College Grievance Procedure
The student can request a grievance hearing before the College of Human Medicine hearing body. The letter requesting a hearing goes to the associate dean for academic affairs, who then forwards the request for a grievance hearing to the chair of the college hearing body.
MSRR 5.3.4
Grievances/complaints must be initiated at the lowest administrative level feasible. Grievances/complaints brought within a department that is solely administered by CHM will normally be heard by the department hearing body. Grievances/complaints brought within a department that is not solely administered by CHM will be referred to the medical student’s college hearing body. Upon the request of either party or on its own initiative, a department may waive jurisdiction and refer a grievance/complaint to the college hearing body with the approval of the college dean. See also Article V of the MSRR.
June 5, 2006